The lodging industry is one of the fastest-growing industries in the nation. In the more than 50,000 hotels in the U.S.A., nearly four million rooms are available each day. Gross annual income exceeds $20 billion dollars. In the first year at Gateway Community College, students study the various aspects of the lodging industry. In the second year, emphasis is placed on practical management experience. As part of the course requirements, students participate in a 400-hour work experience/internship program. For individuals who want to continue their studies following graduation, courses in this program are transferable to similar programs at four-year colleges and universities.
Students in this program will be required to travel to local internship and work experience sites.
Upon successful completion of all program requirements, graduates should be able to:
- Process reservations, register guests, process guest departures, and assist in resolving guest complaints
- Describe functional relationships among hotel divisions and departments
- Identify and implement systems and processes for room status changes, front office posting, telephone/pbx, bank maintenance, cash transactions, and security and guest keys
- Effectively work as a member of a team, serve clients and customers, teach others new skills, exercise leadership behavior, negotiate, and work with others from diverse backgrounds
- Identify such current trends in the lodging industry as delivery systems and functions
- Perform basic mathematical computations accurately and appropriately, especially with regard to hotel and guest accounting, night audits, and cost controls for hotel and food operations within the hotel
- Describe and apply basic marketing, sales, and merchandising methods in hospitality operations
Graduates of the Hotel Management program are qualified for employment as supervisors in small hotels and inns as trainees and assistants in large hotels, and as salespersons and front office agents. For more information, call the Hospitality Management Program Coordinator, Stephen Fries, at (203) 285-2175 or e-mail at (firstname.lastname@example.org).