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May 02, 2024
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BMG* 221 - Customer Relations 3 credits Introduces the fundamentals of developing best practices for internal customer service and the impact on external customer service. Explores the basic elements of setting internal expectations for service delivery, hands-off within the customer supply chain, and the five Ws of a hand-off (who, what, when, where, and why). Students should already be able to explain and apply basic public utility management skills.
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