Apr 19, 2024  
2021 - 2022 College Catalog 
    
2021 - 2022 College Catalog [ARCHIVED CATALOG]

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BMG* 221 - Customer Relations


3 credits
Introduces the fundamentals of developing best practices for internal customer service and the impact on external customer service. Explores the basic elements of setting internal expectations for service delivery, hands-off within the customer supply chain, and the five Ws of a hand-off (who, what, when, where, and why). Students should already be able to explain and apply basic public utility management skills.



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