Mar 28, 2024  
2018-2019 GCC Catalog 
    
2018-2019 GCC Catalog [ARCHIVED CATALOG]

Add to Portfolio (opens a new window)

BMG* 221 - Customer Relations


3 credits
Introduces the fundamentals of developing best practices for internal customer service and the impact on external customer service. Explores the basic elements of setting internal expectations for service delivery, hands-off within the customer supply chain, and the five Ws of a hand-off (who, what, when, where, and why). Students should already be able to explain and apply basic public utility management skills.
Prerequisite(s): C- or better in BMG* 110  and IDS 106 .



Add to Portfolio (opens a new window)